The data controller is INTIVEE, operator of TenerifePulse.

Address: 8 Bis rue Abel, 75012 Paris, France

SIRET: 917 405 654 00014

For any questions regarding your personal data or to exercise your rights, contact us via the Community page or email privacy@tenerifepulse.com.

This policy applies to all personal data processing carried out through TenerifePulse, whether accessible via web app, PWA, mobile app, community form, or conversational AI interface.

• Create, administer, and secure your account
• Provide core service features
• Personalize user experience
• Offer contextual, geo-located, or weather-based suggestions
• Manage your agenda, favorites, and preferences
• Enable AI Guide functionality
• Manage subscriptions, payments, and Premium access
• Ensure security, maintenance, abuse prevention, and support
• Measure service usage and improve performance
• Send transactional or administrative emails
• Meet legal, regulatory, and accounting obligations

• Contract Performance — when processing is necessary to provide the requested service
• Consent — for geolocation, certain communications, and specific tracers
• Legitimate Interest — for security, fraud prevention, usage analytics, and service improvement
• Legal Obligation — for accounting, tax, or authority response requirements

Certain data is strictly necessary for service functionality. Failure to provide these may limit feature availability. Other data is optional, particularly where based on your consent, such as precise geolocation.

Your data may be processed by sub-processors or service providers on our behalf, including:

• Supabase — database, authentication, application functions (EU Ireland)
• Vercel — hosting and deployment
• Stripe — payments and subscriptions (web)
• RevenueCat — in-app subscription management (native iOS/Android apps)
• Apple App Store / Google Play — in-app payment processing (native apps)
• Anthropic — artificial intelligence (AI Guide)
• Resend — transactional emails
• Analytics and performance tools as deployed

Some processors may involve data transfers outside the European Union, including to the United States. Where such transfers occur, they are governed by appropriate safeguards recognized by applicable law, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

• Account Data — during account duration, then for legally required periods
• Location Data — during session or as strictly necessary (cache 15 min)
• AI Guide Sessions — anonymous identifier retained for 24h (rate limiting window)
• Usage and Analytics Data — up to 13 months maximum
• Billing and Payment Data — for applicable legal periods (accounting and tax)

Geolocation is only used with your authorization. It enables contextualized suggestions, local weather, and zone-specific information. You may withdraw consent anytime via your device settings.

Messages sent to the AI Guide may be transmitted to Anthropic solely for response generation. We recommend not sharing sensitive or confidential data in AI Guide conversations.

Generated responses are provided for informational purposes only and do not constitute professional advice, personalized recommendations, or accuracy guarantees.

On the web, payments are processed by Stripe. In the native iOS and Android apps, subscriptions are purchased through Apple App Store or Google Play in-app purchases, with subscription status managed by RevenueCat. Sensitive banking data is handled directly by these processors under their own policies and security standards. TenerifePulse does not retain full credit card numbers.

We implement appropriate technical and organizational measures to protect the confidentiality, integrity, and availability of personal data, including access controls, authorization limitations, secure technical environments, and database-level security rules (Supabase row-level security).

Subject to applicable law, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability
• Right to withdraw consent at any time

You can exercise your rights via the Community page or by emailing privacy@tenerifepulse.com. You also have the right to lodge a complaint with the CNIL (France) or your local data protection authority.

You may request account deletion via the Profile page, a dedicated deletion form, or by contacting us. Deletion may result in data deactivation, subject to legal retention obligations.

If you subscribe to newsletters or communications, your email may be used to send editorial content or practical information. You can unsubscribe anytime via the unsubscribe link in emails or by contacting us.

For more information on storage technologies used, see our Cookie Policy.

We reserve the right to modify this Privacy Policy anytime. The applicable version is the one in effect at the time of access, as indicated by the update date in the document header.